Frequently Asked Questions
Everything you need to know about boosting your barrier and shopping BYOMA®.
Are BYOMA® products suitable for sensitive skin?
Yes, our formulas are dermatologist-tested, non-comedogenic, and specifically designed to strengthen the skin barrier without irritation, making them ideal for sensitive skin types.
Is BYOMA® cruelty-free and vegan?
Absolutely. We are proud to be a 100% cruelty-free and vegan brand. We do not test on animals at any stage of product development.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for unused and unopened products. If you are unsatisfied with your purchase, please contact our support team to initiate a return.
Do you ship internationally?
Currently, we ship to select regions including the UK, USA, and parts of Europe. Please check our shipping page for a full list of supported countries.
How do I recycle my empty BYOMA® bottles?
Our packaging is designed to be fully recyclable. Simply rinse out the bottles, remove the pumps (which should be disposed of separately), and place the plastic components in your household recycling bin.